| Company | One of Our Clients |
| Location | Gurgaon |
| Experience | 21-30 Years |
| Salary | 3-4 LPA |
| Education | Graduation |
| Age | 22-31 Years |
| Role | Customer Success |
| Industry | IT-Services,Gaming |
| Language/Level | Hindi, English |
| Team Handling Experience | Individual Contributor |
| Skills Required | Cold Calling, Customer Success, Email Suport, Support, Problem-solving and Logical skills, Customer service processes |
| No. of Vacancies | 1 |
Job Description
A customer support executive in a gaming company is responsible for providing excellent customer service to users of the gaming platform. The position may include the following duties:
- Responding to customer inquiries via email, chat, or phone and providing accurate and helpful information.
- Troubleshooting technical issues and working with the technical support team to resolve them in a timely manner.
- Resolving customer complaints and ensuring that they are satisfied with the outcome.
- Educating customers on the use of the gaming platform and providing guidance on game rules, community guidelines, and other related policies.
- Collaborating with the development team to report and resolve any bugs or issues that customers encounter.
- Keeping accurate records of customer interactions, complaints, and resolutions in a customer relationship management (CRM) system.
- Providing regular reports to management on customer feedback, issues, and trends.
- Staying up-to-date with industry trends and regulations related to gaming, and ensuring compliance with relevant standards and regulations.
- Participating in the development and implementation of customer support policies and procedures.
- Collaborating with other departments within the company, including marketing and sales, to ensure a seamless customer experience.
The ideal candidate for a customer support executive position in a gaming company should have excellent communication and problem-solving skills, as well as a strong customer service mindset. They should be familiar with gaming platforms and technologies and have experience working in a customer support role. A bachelor’s degree in business administration, communications, or a related field is typically required, along with several years of relevant work experience.