| Company | One of Our Clients |
| Location | Gurgaon |
| Experience | 1-8 years |
| Salary | 3-5 LPA |
| Education | Graduation |
| Age | 20-30 Years |
| Role | NA |
| Industry | Banking, NBFC |
| Language/Level | Hindi, English |
| Team Handling Experience | Any |
| Skills Required | Inside Sales, B2C Sales |
| No. of Vacancies | 40 |
Job Description
As a Digital Sales Account Officer, your primary responsibility will be to engage with customers over phone calls and effectively sell a range of banking products, including personal loans, business loans, credit cards, and cross-selling opportunities like fixed deposits. In addition, you will be required to perform Virtual Know Your Customer (VKYC) processes to verify customer identities and facilitate smooth onboarding.
Responsibilities
- Contact potential customers via phone calls to introduce and promote banking products, such as personal loans, business loans, credit cards, and cross-sales options like fixed deposits.
- Conduct VKYC procedures to verify customer identities and complete necessary documentation for onboarding.
- Deliver persuasive sales pitches and highlight the key features and benefits of the offered products, tailoring your approach to meet customer needs and preferences.
- Handle customer inquiries, provide accurate information about the products, and address any concerns or objections raised during the sales process.
- Meet or exceed sales targets and contribute to the overall revenue growth of the organization.
- Maintain an up-to-date understanding of the banking products, policies, and procedures to provide accurate and reliable information to customers.
- Collaborate with the sales team and other departments to optimize sales strategies and enhance customer satisfaction.
- Maintain a comprehensive record of customer interactions, including sales activities, inquiries, and feedback, using the company’s CRM system.
- Stay updated with industry trends, market developments, and competitor offerings to effectively position the bank’s products and maintain a competitive edge.
- Adhere to all relevant regulatory guidelines and compliance policies during customer interactions and sales processes.
Requirements
- A minimum of a graduate degree in any field.
- At least 1 year of experience in sales, preferably in the banking or financial services industry.
- Excellent English communication skills, both verbal and written.
- Strong persuasive and negotiation abilities with a customer-centric approach.
- Proficiency in using CRM software and other relevant sales tools.
- Demonstrated ability to achieve sales targets and work in a target-driven environment.
- Good interpersonal skills and the ability to build rapport with customers.
- Proactive, self-motivated, and able to work independently as well as within a team.