| Company | One of Our Clients |
| Location | Bangalore, Mumbai |
| Experience | 1 – 5 Years |
| Salary | 1-3 LPA |
| Education | 12th Pass |
| Age | 20 – 40 Years |
| Role | NA |
| Industry | NA |
| Language/Level | Hindi, English |
| Team Handling Experience | Any |
| Skills Required | Cold Calling, Good communication & Presentation Skills |
| No. of Vacancies | 50 |
Interview – Mohali
Mode of Interview – 1st round Virtual & 2nd round Face 2 Face
Job Responsibilities
- As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- You will meet and exceed client mandated KPI’s (Key Performance Indicators).
- You must also ensure consistent performance based on a continuous improvement model.
- You must also ensure that all login and Passwords (both Internal & External) are kept confidential.
- You must also participate in all Internal and External mandated trainings and/or seminars.
- You must have knowledge, understanding, and compliance with company\\\’s policies and procedures.
- Also, you must maintain knowledge of the functional area and company policies and procedures.
- You will also provide feedback to management concerning possible problems or areas of improvement.
- You will also perform other duties as assigned by management.
- We’re looking for someone who has strong verbal and written communication and comprehension skills.
- Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
- Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
- We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
- A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team.
Requirements
- Excellent communication skills (Mandatory)
- A candidate who is comfortable to work in Tricity (Chandigarh, Panchkula, Zirakpur, Mohali and nearby adjoining areas)
- Minimum education is graduation or undergraduate (if 12th pass then exceptionally good communication skills)
- Excellent English communication skills, both verbal and written.
- Good interpersonal skills and the ability to build rapport with customers.
- Proactive, self-motivated, and able to work independently as well as within a team.